Revenue Nomad
Tom Fell

Tom Fell

VP of Customer Success · I create scalable post sales processes that keeps customers coming back for more.

AI Lead ScoringCs OperationsCs PlaybookCs Team BuildCs AutomationCs Capacity ModelCs Function BuildCs Metrics Framework

Operator Overview

Co-Founder of a B2B Digital Marketing Agency. Owned the full customer lifecycle, automated and built workflows from scratch, created new products and services that have driven revenue growth. Previously VP of Global Customer Experience responsible for retention and expansion, leading and coaching managers and individual contributors. Scaled headcount and revenue by over 100%.

Expertise

AI Lead ScoringSelf-claimed
45
Cs OperationsSelf-claimed
45
Cs PlaybookSelf-claimed
45
Cs Team BuildSelf-claimed
45
Cs AutomationSelf-claimed
45
Cs Capacity ModelSelf-claimed
45
Cs Function BuildSelf-claimed
45
Cs Metrics FrameworkSelf-claimed
45
Cs Org DesignSelf-claimed
45
Cs Performance MetricsSelf-claimed
45
Cs → Sales Expansion HandoffSelf-claimed
45
Coaching Culture BuildSelf-claimed
45
Content Marketing StrategySelf-claimed
45
Customer Health ScoringSelf-claimed
45
Customer OnboardingSelf-claimed
45
Customer Onboarding ProgramSelf-claimed
45
Customer SegmentationSelf-claimed
45
Customer Feedback LoopSelf-claimed
45
Customer Lifecycle DesignSelf-claimed
45
Demand GenerationSelf-claimed
45
Digital Cs ProgramSelf-claimed
45
Executive PresentationSelf-claimed
45
Geographic ExpansionSelf-claimed
45
Manager HiringSelf-claimed
45
Nps ProgramSelf-claimed
45

Industries

SaaSE CommerceMarketplaceMedia & ContentSMB SoftwareCustomer Success & SupportAdvertising & Media Agencies
Customer Success & Growth

CS & Growth Profile

Retention Scope

Largest single account ARR
$1.5M

CS Motion

Ownership model
Implementation