Telved Devlet

Vice President, Customer Success & Service | InfoTrack/One Legal (Legal Tech) I led Customer Success and Support across multiple brands serving 23,000 customers, holding 98% logo retention and 105% ARR. I raised CSAT from 4.3 to 4.6 within months and cut daily reporting time from about 2 hours to 9 minutes. New performance scorecards and coaching grew the top-performer group by 10% and kept low performers under 5% of the team. Vice President, Client Success, Customer Service & Operations | FlavorCloud (e-Commerce Shipping Tech) In the middle of the global shipping and port crisis, I held 90% logo retention and 102% ARR. I built the onshore and offshore CS resourcing model and the financial framework that supported the company’s Series B. I also turned customer feedback into a prioritized 50-item product roadmap that strengthened revenue, CSAT, and the partnership with Product. Vice President, Client Services | Avvo (Legal & Ad Tech) I led a 65+ person Account Management organization responsible for 65% of company revenue and launched a pilot product that added a new $100K annual revenue stream within weeks. I helped position Avvo for its acquisition by Internet Brands. Afterward I was one of 3 leaders, out of 24, kept on stabilizing the business. Director, Account Management, Sales Strategy & Global Sales Process | Microsoft (Ad Tech, Consulting & Support Services) Over 13 years I rose from Manager to Director, leading teams that hit or beat quota every year (up to 125%) on targets of more than $500M, with a largest annual quota of $275M. As Digital Transformation Global Leader, I redesigned the sales motion for Microsoft’s $5B Consulting & Support Services business. That cut lead-to-contract time from months to days for 90% of solutions. I also built and led the team behind a new MSN e-commerce concept that generated more than $270M in revenue.

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